Help and contact
Kcalmo is a Dutch calorie counter with voice input. Running into something, or is a nutrition value wrong? Send us an email.
Contact
We usually reply within a few days. For a question about your data under the GDPR, we reply within 30 days — the statutory deadline.
Frequently asked questions
Voice recognition doesn't understand me
Check that Kcalmo has access to your microphone and that your speaking language in Settings is right. If it still doesn't work, use the + next to a meal to search for a product by name or scan a barcode.
A product is wrong
The data comes from NEVO (RIVM) and Open Food Facts. The latter is an open database anyone can contribute to, so it sometimes contains mistakes. You can adjust the values when logging; what you save is what goes into your diary.
How do I cancel my subscription?
In the app via Settings → Subscription → Manage in the App Store, or in your Apple ID settings. You can cancel up to 24 hours before the end of the period or the trial.
How do I delete my account?
Settings → Delete account. It is permanent and immediate; you don't need to email us.
I want to download my data
Settings → Download my data. You get everything we store as JSON and CSV.
If food is hard for you
Counting calories isn't helpful for everyone. If you notice that tracking occupies you more than it gives you, stop. Talk to your GP, or look for an eating disorder support line in your country.